Were you using your virgin tv to watch a football game or any other sport or your favorite movie with your family or friends, and the virgin tv box suddenly went off and prematurely ended your fun time? The reasons for your virgin tv suddenly stopping work are many and you can try to fix your virgin tv yourself before calling a professional to come and help you get your virgin tv box to start working again. This article would give you tips on what you should do when your virgin tv suddenly stops working. Ready to know what to do when your virgin tv suddenly stops working?. Let us know More In detail “Can’t Get Virgin Tv To Work- What To Do?”
What to do when you can’t get my virgin tv to work?
The problem most times when virgin tv stops working is the virgin tv box. Other times, the reason for your virgin tv not working is your virgin tv cable signal. Your virgin tv might also suddenly stop working due to these reasons issues with your virgin tv account, a fault with your home television set, or connectivity issues with your home television set’s HDMI wires, and other wires connecting to your home television. This article would discuss the solutions to your virgin tv’s refusal to work and step-by-step details on getting your Virgin tv working again.
Issues with your Virgin tv box
Your virgin tv might have suddenly refused to work because there is a problem with your virgin tv box. If the problem is with your virgin tv box, here are some methods you can employ to get your virgin tv back to work:
Switching off your virgin tv box and your home television set:
Switching your virgin tv box as well as your home television set off can solve the problem. Restarting your virgin tv box by switching it off and on can solve the problem by clearing the error codes on your virgin tv box. But, you would need to be patient after switching off your virgin tv box and your home television set as getting your virgin tv box and home television set back up might take a little time.
– Check your virgin tv box and home television set to see if all your connecting wires are properly attached to your home television set.
First solution: switch your virgin tv box and your home television set off
- Turn off your home television set alongside your virgin tv box from the source of electricity.
- Check your HDMI wires and any other wire connecting your virgin tv box with your television set, and make sure all the wires are properly connected to both your virgin tv box and your home television set.
- Also check the cables that your virgin tv box to the router, to ensure that those cables are in good shape and well connected to both your virgin tv box and your router.
- After you have followed the steps named above and are sure that all the wires connecting your home television set to your virgin tv box and your router are in order, you can turn on the source of electricity for both your virgin tv box and your home television.
After the restart of both your virgin tv and your home television set has been completed, the presence of white light is a signal to you that there is no issue with your virgin tv box and it is ready for you to use. If your virgin tv box flashes an amber-colored light or three green lights, it is a signal to you that something is wrong with your virgin tv box or the wires connecting your virgin tv box to your home television set or your router are loose.
Second solution: restart the router connected to your virgin tv
If your virgin tv box flashes red lights, the problem might be with the router that your virgin tv is connected to. In this case, there are two possible scenarios of what’s wrong: it’s either your internet connection has issues, or your router has developed a fault.
To restart your virgin tv connected router:
– check if your virgin tv connected router is firmly plugged into the socket.
– After you have confirmed that your virgin tv connected router is firmly plugged into the electrical socket, turn the power off.
– Check the connections to your virgin tv box and your home television set. If there are any loose wire connections from your virgin tv box to your router, immediately fix them.
– After fixing all loose wire connections from your virgin tv box to your router, wait a few seconds before turning the electric socket back on.
– It may take ten minutes for your virgin tv connected router to reboot.
If there is no problem with your virgin tv connected router, it should come back on. If your virgin tv connected router does not come back on, you can try resetting it back to factory mode.
Third solution: Check to see if the issue is with your virgin media broadband
Your virgin tv might have stopped working because of an obstruction to the free flow of virgin media broadband signals. If the cause of your virgin tv not working is an obstruction to virgin media broadband signal:
– plug your home television set with an ethernet connection cable.
– Go to one of the several broadband speed checking websites on the internet and check your locality’s broadband speed.
If the broadband speed in your locality is close to your normal internet broadband speed, then the issue is not your broadband.
Fourth solution: Remove any obstacles to your internet access
Your virgin tv might not work because there are obstacles to the free flow of internet signals. Try and remove anything like doors, chairs, etc that can block internet signals.
Fifth solution: Check to see if your virgin tv account is the problem
Your virgin tv might have stopped working because of a problem with your virgin media account. To check if your virgin tv refused to work because of a problem with your virgin tv account:
– log in on the virgin media website
– check for your virgin tv bills
– check all statements regarding your virgin cable tv bills to understand how virgin media has been billing you.
– If the virgin account indicates that you have some bills to pay, make the payments.
– If after you have followed all the processes and your virgin tv still refuses to work, call virgin media’s customer service number or engage in a live chat with a virgin tv customer support official.
Sixth solution: check if there is physical or internal damage to any of your Virgin tv boxes, your home television, and your router
If after you have followed all the previously proffered solutions to your virgin TV’s failure to work, and none of them worked, the next thing is to check your virgin tv box, your home television set, and your virgin tv connected router to see if there is physical damage or internal damage to them.
Conclusion
Your virgin tv might refuse to work due to the reasons mentioned above, to get your virgin tv working again so that you can go back to enjoying the virgin tv channels, follow all the steps that were mentioned in this article to the letter, and if none of them succeeds in getting your virgin tv back on, reach out to virgin tv’s customer support team.
