CenturyLink, a brand popular among Americans, is a tested and trusted internet service provider (ISP). It is also affordable, and users testify to its swift speed. What more could you ask for in a service provider? Despite all these, no matter how wonderful a service provider’s offerings could be, it sometimes gives challenges which could be devastating. One such challenge is when your internet is down. This is a very common problem users face, so you need not worry because a solution is readily available but before we go into the solution, Let us know “CenturyLink Internet Down How to Check?”
CenturyLink Internet Down How to Check?
When you are checking if your CenturyLink internet is down, it means you want to find out if it is an issue peculiar to you, your area or if it is an issue from the service provider and what you could do to get it running again. To do this, you will have to visit CenturyLink’s website and follow two simple steps after that. These steps have been mentioned and explained below.
How to Check When CenturyLink Internet is Down?
As aforementioned, to check if your CenturyLink is down, there are three simple steps to take. They include
Step 1: The first step is to visit CenturyLink’s website at www.centurylink.com/help
Step 2: When you are on the website, you will see the outage check tool, click on it. The outage check tool helps you know if the network in your area is generally down or if this is just an issue with your house.
Step 3: The final step to checking if your CenturyLink internet is down is to input your service or home address in the area stipulated for it on the outage check tool page. Put in your address and you will see or be shown if there is an outage in your area that has caused your internet to go down.
After following these steps, you see that this is not an issue from CenturyLink, and this situation might be peculiar to you. The next question on your mind would be, so what do I do? The next thing to do is to troubleshoot for causes or issues that might have led to your internet being down. Some of these causes have been highlighted below.
What Causes CenturyLink Internet to go Down?
Five basic things could lead to your CenturyLink internet being down. These five things range from issues from your end and may be peculiar to you or are issues out of your control. They include:
Equipment Failure: We will focus first on the issues you may be likely responsible for and could fix without technical help. One of them is the failure of one or two devices that enable the internet. This could either be a fault from your device, that is, your laptop, notepad or phone. It could also be an issue with the router, cables of the internet or the socket it is plugged into.
Suspended Service: This is in two ways, it could either be caused by you or it is a fault with CenturyLink system. So, it could either be that you missed a payment on your internet bills or something went wrong, and your account had been suspended. The suspension might be a result of a system failure or something you did not do when you were prompted.
House Downtime: First on the list of situations not directly in your control are causes seen as house outages. This simply means that the downtime you are experiencing on the service is peculiar to your house or address. This may be a result of faulty connection or wiring on the line that is connected to and should bring service to your specific location.
Regional Downtime: This is similar to a house downtime, the only difference is that it covers a wider area than just your house. This time it may be your street or a certain region within the state. This means that the line that should bring service to that locality is down. This could happen as a result of one of the following reasons:
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- Bad weather: strong wind, flood, etc
- Construction within the area
- Network congestion
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Technical Issues: This could either be a result of a CenturyLink system upgrade or there is a cyber security issue. Either the system has been hacked or there is a system failure.
How to Resolve Downtime on CenturyLink Internet?
You have seen what to do to check when your internet is down. You have seen what the causes could be, now let’s go into the steps to resolve the issue of your internet and get it running again.
Troubleshoot: The first thing to do to find out what must have led to the internet failure on your service is to troubleshoot the issue. When you troubleshoot, the system helps check for issues and repairs immediately after one is found. However, if it is beyond a troubleshooting issue, the system would fix an appointment with a CenturyLink technician that would come check it. To do this, follow the steps below:
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- Still, on the CenturyLink website mentioned above, go to the troubleshooter tool or if you have the app, you could try it from there as well.
- Then put in the information peculiar to your account and follow the prompts or process you see. It is simple, so you need not worry.
- Once you supply the information needed, the troubleshooting will run its course, and you will get to know what led to your internet going down. Some of the causes are highlighted below.
Fix Equipment: If you have checked and the reason your internet is down is due to faulty or wrongly placed equipment, then you need to get it fixed. You could unplug cables and reattach, or restart your modem. If it is a case of faulty equipment, then you should reach out to a technician to get the issue fixed.
Resolve Suspended Account: You could either pay up the debt on your bills if the downtime is a result of missed payments or reach out to the CenturyLink support team, so they can find out why your service was suspended and tell you what to do to get it running.
Wait it out: If the downtime is a result of bad weather, construction, or network congestion, you might have to wait until the circumstances are better because there is little or nothing the CenturyLink support team could do at that point. However, it is good to put a call through to them, so they are aware of the situation. This keeps them on their feet and in search of the best way to resolve the issue.
Conclusion
Now we have learnt “CenturyLink Internet Down How to Check?”, Your internet is down or slow could be devastating, especially if you need it urgently to work, submit an application or just chill with friends. Rather than get all worked up with a situation like this, the best thing to do is to try to find out what the problem could be and how it can be solved. Chances are you will find the issue and get it resolved within a few minutes, especially if you try out the troubleshooting option.
An extra piece of advice? If you have the luxury of this, then you should consider getting a backup plan for a situation like this. This could mean getting another network on your phone and using it as the hotspot to other devices or you could get a modem from a different brand. Get a subscription to it and avoid total internet downtime on all levels. However, if you can not afford to get backup internet, then the aforementioned steps would do you good.
Frequently Asked Questions
- How can I contact CenturyLink to resolve my internet issue?
You can either contact their support team via their website or call CenturyLink customer care at 1-844-797-0948.
- Can I reach out to CenturyLink at any time, do they give 24 hours service?
CenturyLink technical support is available for 24 hours, however, the service of technicians for a fix physically is not for 24 hours. Appointments can be scheduled but Technicians can not show up at your location at just any time of the day.
- How do I follow up with the CenturyLink technician appointment?
If you have been scheduled to have an appointment with a technician, note the following:
- You will be alerted via email or text, and you need to confirm the appointment.
- When the technician has taken off to your location, you will also be notified
- And finally, when he or she arrives, you will be notified.
- What is the best and fastest way to get my internet running again?
The best and fastest way to get your internet service back up is to troubleshoot. Troubleshooting helps the system check what could be wrong and gets it fixed in just a few minutes. If it cannot be fixed, schedule a physical appointment with a technician for you.
