In the past few days, many virgin media users reported the green light problem in their routers. If you are facing the same problem, then you have come to the right place. Virgin Media is one of the best telecommunication companies. It provides telephone and internet services in the United Kingdom. Let us know ‘Media Flashing Green Light’.
Media Flashing Green Light
The green light issue has been becoming common among virgin media users lately. This problem can occur due to connectivity and some other problems which we will be discussing in this guide. Moreover, this problem might affect your internet connection. So, if you want to solve this problem keep on reading.
Here are a few solutions for you to solve this media Flashing green light issue on your router.
Possible Reasons for The Issue
Firstly, suppose the power light of your router is flashing green. In that case, you should look for any loose connection between the hub and cables, then look out if the white cable might not be connected to the router properly; if there is not any problem with both, then there might be an issue with the main power supply between the hub and wall.
Moreover, if your power light is flashing green (it shouldn’t have any light), then look out for a software or firmware update or see if the router isn’t stuck on any update.
Now let’s discuss the solutions we came up with to fix the issue.
White Connector Cable Issue
Mainly the power light flashes green when there are some power issues with your virgin media router. So, what you need to do is check the connections of the white connector cable. Firstly, turn off your router, then check if there is any issue between the white cable and the isolator cable, and then make sure that both wires are connected securely.
If you cannot tell if the cable is connected securely or not, then pull both cables gently to check if they are correctly connected; if the cables separate with a gentle pull, then you must tighten the connection.
Now turn on your router and see if it keeps on virgin media flashing green light and variants or not. If it does, then try out the next solution.
Power Supply Issue
There are times when there is an issue with the power supply cable which is connected to the hub. So, to solve this issue turn off your hub switch and the switch of main power; after that check, if the connection between the hub and the power supply is loose; if it is, then tighten it.
Sometimes there can be an issue with the socket too. You should unplug the power supply and plug it in again if you think the connection is loose, but if the socket is loose, then you must plug it somewhere else or fix the socket.
Now just turn on the main power switch and the hub switch. There is a chance that the green light might not stop flashing. If the green light is still flashing, then worry not and try out the next solution.
Splitter Connections Issues
As you would know, the splitter is connected to the connector cable and the isolator cable. Your router receives perfect signals thanks to the splitter. However, if there is any issue with splitter connections, you might face a green light flashing problem.
To solve this issue, you need to check if the isolator and the connector cables are connected securely to the splitter or not. If not, then remove the cable and then plug it in properly.
This will hopefully resolve the green light issue. If the problem still isn’t being resolved, then we recommend contacting a technical expert as they will guide you thoroughly regarding the issue and make sure to resolve it completely.
Now, if you have an issue regarding the internet light flashing green, then do not worry, as we have prepared some solutions for this issue too.
Wait Until the Software Update is Finished
If your internet light is flashing green, we recommend waiting at least an hour to give your router time to finish the update. As reported by some virgin media users, the software update can take 5 to 30 minutes to be completed. So, you might be wondering why wait 1 hour then? As some users reported, it takes five minutes. Some said it takes up to 30 minutes; it could be different for you; it might take five minutes, ten minutes, or forty minutes which is why we recommended waiting up to 1 hour.
When your router is updated, there will still be a green light but worry not; it will stay for only two minutes.
But if you have waited for an hour and the update is still not completed, then there is a possibility that the router is stuck on the update, or the update is finished, and the green light is still flashing after two minutes; then reboot your router.
Rebooting your router will send the software request again, and the previous update will end. To reboot your router, you should turn off the black power switch which you will find on the backside of the hub. After that, wait for at least 30 seconds and turn the switch on again. Now all you need to do is wait for five to 10 minutes to let the router reboot properly. The power light will hopefully be white once the reboot is done.
If your router is stuck again on the update, then you should check the following solution to solve that issue.
Reset Your Router
If your router is stuck on an update, then the best way is to reset it. If your router is stuck on an update, then the green light will continuously flash. You might not be sure about this solution as you would have to set your usernames and passwords again on your router. But if it could solve the problem you are having, wouldn’t it be worth it?
To reset the virgin media router, you should keep it on, then press the reset pinhole (which you will find on the backside of your virgin media router) by using a pin (you can use a safety pin) for about ten to fifteen seconds. Now wait for the router to finish resting its factory settings, and after that, wait for thirty seconds.
After resetting, you will have to log in with the default username and password given on the router. Now you might want to change those. If you’re going to change them, open your web browser and type the router IP address. Now enter the same username and password you used to log in to your virgin media. After logging in, find the option “Configure Your Wi-Fi Connection.” Now, choose any type of username you want to and change it.
Hopefully, all these solutions were helpful, but even after following all these problems, if you are still facing the same issues, then there might be a physical issue with your router, connector cables, isolator cables, or power supply cables.
As said earlier too, there might be an issue with the socket; try to change it too. But if there is still the same issue with your router, then the best way is to contact the virgin media company or contact a technical expert for a thorough guide. If the problem still isn’t resolved, the only option is to buy a new virgin media router.
Conclusion
The virgin media router flashes a green light due to some issues in the connectivity. To fix the green light issue, you need to check all the cable connections, including the isolator cables, power cables, and splitter connections. If the problem isn’t resolved and all your connections are secure, then you should contact an expert or the virgin media company and ask for their help.
Frequently Asked Questions (FAQs)
How do I contact Virgin media support?
You can either contact virgin media support from your Virgin media landline or Virgin mobile by dialing 150 or call them by dialing 0345 454 1111 from any phone. Their team is available from Monday to Friday, 8 am to 9 pm, and Saturday to Sunday, 8 am to 9 am.
How do I have to wait for the router update?
As reported by the users, the router update takes from around five to thirty minutes, but we recommend waiting for one hour as they can vary from user to user, and you wouldn’t want to rush into things.
Why is my virgin media router flashing green light?
If your virgin media router is flashing green light, then there might be an issue with the connections. You can either check the connectivity issue or contact the virgin media helpline, as they will guide you or send an engineer.
